Their team searched from across the globe through an array of solutions. They discovered Illuminous which ticked all the boxes for their needs. The Exzatech team went about studying the issues and proposing the right fit solution which would ensure that the hospital was able to better cater to their patients and employees needs. First, Exzatech team ensured sleek integration with the Customer’s EHR and PMS, so that new patient, appointment or staff entries would automatically appear in the CRM system. These patient entries comprised information additional to the EHR record, such as appointments, contact preferences, surveys, feedback, language and activities (call-ins, home visits, etc.) that can be scheduled by the hospital’s specialists. A staff entry includes information about the hospital’s staff engaged in care delivery, including their job title, job description, language, department, position and more.