Illuminous CRM

A High-Performance Digital Platform for a Seamless and Consistent Customer Experience
Customer: Port Moresby General Hospital

Based in Papua New Guinea, Port Moresby General Hospital is the largest hospital in Papua New Guinea. It is located in Korobosea, a suburb of Port Moresby in the National Capital District. A major teaching hospital, it is adjacent to the University of Papua New Guinea’s School of Medicine and Health Sciences.

PMGH-Logo
PMGH-Logo
Customer: Port Moresby General Hospital

Based in Papua New Guinea, Port Moresby General Hospital is the largest hospital in Papua New Guinea. It is located in Korobosea, a suburb of Port Moresby in the National Capital District. A major teaching hospital, it is adjacent to the University of Papua New Guinea’s School of Medicine and Health Sciences.

The Challenge

Port Moresby General Hospital needed a healthcare CRM to focus on improving patient interaction, experience and satisfaction by tracking appointments and any communication with patients. They also needed a completely integrated solution for managing the electronic health records of the patients and a mode for all staff members to access them when needed.

The Solution

Their team searched from across the globe through an array of solutions. They discovered Illuminous which ticked all the boxes for their needs. The Exzatech team went about studying the issues and proposing the right fit solution which would ensure that the hospital was able to better cater to their patients and employees needs. First, Exzatech team ensured sleek integration with the Customer’s EHR and PMS, so that new patient, appointment or staff entries would automatically appear in the CRM system. These patient entries comprised information additional to the EHR record, such as appointments, contact preferences, surveys, feedback, language and activities (call-ins, home visits, etc.) that can be scheduled by the hospital’s specialists. A staff entry includes information about the hospital’s staff engaged in care delivery, including their job title, job description, language, department, position and more.

solution-casestudy
solution-casestudy
The Solution

Their team searched from across the globe through an array of solutions. They discovered Illuminous which ticked all the boxes for their needs. The Exzatech team went about studying the issues and proposing the right fit solution which would ensure that the hospital was able to better cater to their patients and employees needs. First, Exzatech team ensured sleek integration with the Customer’s EHR and PMS, so that new patient, appointment or staff entries would automatically appear in the CRM system. These patient entries comprised information additional to the EHR record, such as appointments, contact preferences, surveys, feedback, language and activities (call-ins, home visits, etc.) that can be scheduled by the hospital’s specialists. A staff entry includes information about the hospital’s staff engaged in care delivery, including their job title, job description, language, department, position and more.

CRM-Image
The Outcomes

The Exzatech team created a cutting-edge customized healthcare CRM system backed using Illuminous and integrated with the Customer’s EHR and PMS to ensure control over the quality of care delivery. The new system allows scheduling and tracking interaction with patients, sending automated notifications for important events and asking patients for a feedback over customizable surveys. This resulted in an exceptional and patient friendly experience while helping the staff manage their workflows and patients in a highly optimized manner.

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