Insyte – Operate your services with reduced costs and increased customer satisfaction

Insyte adapts to the needs of digital businesses (infrastructure or application service providers, software, telecom) to manage multiple customers, contracts and SLAs

Insyte is the hub to build a single solution that covers various customers while protecting the confidentiality essential to every organization. Designed by experienced IT service professionals, Insyte has been created to manage the complexity of shared infrastructures. Insyte gives you the ability to analyze the impact of an incident or a change on the various services and contracts that you have to fulfil. Insyte is at the heart of operational activities for service centers. By establishing a single repository shared by all teams, Insyte allows you to define offerings that can fit each customer. Insyte Satellites offers the ability to synchronize a central control center (your Insyte) with several remote customer instances so to provide them a custom local solution linked with your operations. Insyte is a collaborative tool that offers the ability to respond better and faster.

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Insyte-image
Insyte adapts to the needs of digital businesses (infrastructure or application service providers, software, telecom) to manage multiple customers, contracts and SLAs

Insyte is the hub to build a single solution that covers various customers while protecting the confidentiality essential to every organization. Designed by experienced IT service professionals, Insyte has been created to manage the complexity of shared infrastructures. Insyte gives you the ability to analyze the impact of an incident or a change on the various services and contracts that you have to fulfil. Insyte is at the heart of operational activities for service centers. By establishing a single repository shared by all teams, Insyte allows you to define offerings that can fit each customer. Insyte Satellites offers the ability to synchronize a central control center (your Insyte) with several remote customer instances so to provide them a custom local solution linked with your operations. Insyte is a collaborative tool that offers the ability to respond better and faster.

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 Without programming, Insyte is a customizable ITSM and CMDB web solutionwhich can be integrated into complex environments

At the core of Insyte, the CMDB data model is a modifiable and extendable repository for recording all the technical, functional and organizational components and relations within your information system.Connection to multiple data sources is easy. The essential information quality is ensured by the data synchronization engine and a built-in user defined audit rules. Managing relationships between components enables a graphical impact analysis so to inform targeted contacts of incidents, changes or events.

 Insyte is a fork of Combodo ITSM and is released under GNU GPL V3 License. Refer here to Case Studies of Combodo ITSM.

Key Features

Customizable CMDB

A share referential, from the electrical outlet to the business solution, the CMDB is the tool to control the technical, organizational and human environment.

Customizable workflow

The lifecycle of the tickets or the list of tasks to perform for the achievement of a process can be set to fit each organization.

Guidelines

Each member of the IT team can define their control screens with the information that is relevant to them.

Helpdesk

For the daily management of service provision activities. Multi-level, multi-teams, in-house or externally.

User Portal

Gives users a simple way to formulate intervention requests and to follow progress.

Change management

To track all changes to the SI, from a simple routine patch to the start of production. A CAB reference to present the schedule, anticipate the impact and prepare users.

Problem management

To avoid repetition of incidents, the problem management module is the analysts tool, contributing to the pool of knowledge of common mistakes.

Incident management

Incident monitoring, link with SI components, cascading resolution and information of all users involved.

Self-handling

Users can search the knowledge base or set of FAQs to solve the most common cases.

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